Natural. Handmade. Luxurious.
Our Store Policies
We believe that honesty is the best policy for today’s online shopping market. In that spirit, we designed the most generous, fair and transparent policies for our customers.
If for any reason you are unhappy with a product you have purchased from us, please use the contact us form to submit a request for an exchange or a return.
All returns or exchanges must be processed within 15 days of receiving your order and we require that you submit proof of purchase (e.g. your order number or order confirmation email).
If your order arrived damaged or you are experiencing an issue with anything you have purchased from us, please include photos and a description of the issue in your contact us and we’ll get to work on your replacement or exchange as soon as we can.
Refunds are issued only for unused and undamaged products. Please start the return process with us via email, call or text, or the contact form first!
Shipping & Delivery
How It Works
We are a small business – a team of 3 passionate people doing everything we can to get your order to you as timely as possible! When ordering from us, here’s how your order is processed:
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Order placed by you
Order picked & packed within 1 to 3 business days
Order scanned in by USPS (usually within 1 to 2 business days), tracking will now update with your package’s current location. During peak times (holidays), USPS may never scan in your package, and thus your tracking will not show any updates at all until delivered. Please note that this is outside of our control and we cannot assist you in locating a package once it has been dropped off with USPS.
Order arrives safely to your door/mailbox.
Disclaimers
Crystals and Healing Candles.
DISCLAIMER: We do not recommend using crystals as a substitute for conventional medical or psychological treatment and do not claim they cure or heal medical conditions. All information about the metaphysical properties of the crystals is for your reference only. It is a combination of research and how the gemstones have been used by different cultures today and throughout history Please always listen to the advice of your medical professional and only use crystals as a complimentary therapy.
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If you have any additional questions or concerns please reach out we would love to hear from you!!